Order fulfilment is a processing of shipping orders to customers in your local area or around the globe. Also known as e-commerce fulfilment, this process is vital if you want to maintain excellent customer satisfaction, scale your business and improve your ROI.
With order fulfilment, you will handle the process yourself or decide to outsource to a reliable partner, it all depends on you. To help you understand more on this all-important process, here is all you need to know about e-commerce fulfilment.
How Does The Process Work?
Order fulfillment starts with receiving orders or shipments and then sorting the goods out. You then proceed to shelve them for picking and finally ship them to respective owners. The products are picked and then examined for accuracy, package, and labeling for shipment before shipping.
In other cases, some companies use superior systems that connect with customer online shopping interface. The systems notify the company once the customer places an order and they take care of the fulfillment process. The price is included, making assure your order is shipped on time and arrives safely.
Why Is Order Fulfilment Important?
Shipment companies have secure, hassle-free and flexible services, meaning you don’t need to worry about logistical challenges such as staffing, distribution network, computer systems, and other equipment.
The other importance of order fulfillment is that it allows you to provide your client with satisfying services, and build a strong relationship with them.
Ways To Handle Order Fulfilment
There are four primary ways to handle order fulfillment.
• Outsource order fulfillment
• Drop shipping
• Hybrid order fulfillment solution.
Things You Need To Know About Order Fulfilment.
Since the fulfilment is a process, it involves more than just storing and shipping products. Safety, transparency, punctuality as well as packaging, and shipping products are part of the process. The following are some more tips you need to know about order fulfilment:
Save you time and money – You need to have a substantial investment to establish your fulfillment department. At the very least, you need to invest in a warehouse, shipping materials and transportation, laborers and much more. Companies also save time when it comes to delivering their order to clients. You won’t need to drive to the customer’s door to deliver their order. Using a third-party logistics company is the way to go when considering order fulfillment process. The option saves you money and time and gives your customers the experience they need.
Avoid free shipping – For individuals and companies alike, free shipping can turn out to be more costly than choosing to pay for your shipping process. Some people might consider low-fee shipping or free shipping as the best way to go. However, those who prefer this kind of shipping will have to wait for a little longer for their package. Others might not get the packages at all while some products might get destroyed in the process.
Choose the right order fulfillment partner – When selecting a third-party logistics, make sure you make the right decisions. The kind of services they offer will reflect on your customer. The services will also impact your business, either in a positive or negative way. When choosing a partner, consider their good reputati0on, research, ask for a review and even consider getting information from other companies that use the same services.
Why and how to find the right provider – It’s important that your provider should be the right one but how do you establish this? Have a prior conversation with a prospective provider, understand their services, what they are offering and other aspects of their terms. Also, make sure you state your needs and be as concise and clear about them as possible, so that the provider can understand what exactly you want. Take the suggestion and alternative offer the provider gives into consideration.
The Criteria For Finding The Right Order Fulfilment Provider
In any business agreement, there are criteria used. Things are not any different in the order fulfilment area.
Since the provider will be part of your business, here is a checklist you can use when selecting an order fulfillment provider:
• Warehouse size.
• Network size distribution.
• The number as well as location of the warehouses.
• The proximity of the site to your target audience.
• The possibility of offering personalized services and tailored offerings.
• Professional associates as well as reputation from peers.
• Value and services.
• The capability to seamlessly connect and communicate with your target market.
• The IT system the company uses.
Order fulfilment is a process that allows you to deliver online orders to your customer’s doorsteps. Instead of investing in a warehouse, you can choose to use a third-party logistics provider to monitor, store and deliver your goods to a client on time.
The activity involves shipping goods to clients and allows companies to build a satisfying relationship with clients.